Answers to buyers
What is hossamko7shop?
hossamko7shop is a leading e-commerce platform in the MENA region, providing an online marketplace for owners of digital products and services to offer their products and services to the buyer at competitive prices.
What is a digital product?
The definition of a digital or electronic product is any product that is transferred or sold electronically, meaning that it is neither a tangible nor a manual product, for example books are not considered digital products, while electronic books are digital products.
Do you have a headquarters on the ground?
hossamko7shop is a commercial website that carries out its tasks and business for the consumer directly over the Internet and plays the role of mediator between the providers of digital products and the buyer. Therefore, the need to provide a site on the ground to customers was not urgent, as 99% of the company's employees and suppliers work remotely.
The company's administrative headquarters is authorized in the Arab Republic of Egypt - Cairo - Heliopolis, and Hossamco7Shop is a trademark officially registered in Egypt.
Why are your prices so cheap?
Our close relationships and contacts with suppliers help us to provide the best digital products at unbeatable prices, as our suppliers are confident that we will provide them with a sales metric that satisfies them, and in return we offer their products to us at prices lower than in the market, and we also do not impose large fees on suppliers, this helps them to Reduce cost. Final products to them.
How does hossamko7shop guarantee my rights as a buyer?
Hossamko7shop plays the mediating role between you as a buyer and a provider of the product or service, thus when purchasing a product or service, the amount paid remains with hossamko7shop and the seller gets it only after it is delivered. Your order is complete.
If, after purchasing a product or service, you discover that what you received is contrary to the description you read, contact us immediately to resolve the issue and return your money.
We have prepared this (guide) for both buyer and seller to ensure the rights of both parties, read it carefully, and you may find it useful to you.
I was surprised that the product changed its price in a short period of time, what happened?
The product pricing system on the platform is divided into two parts: manual pricing and automatic pricing, and since we deal with suppliers from different countries, product pricing varies according to several factors such as a change in the product price and the dollar exchange rate, or other reasons, so this is a possibility, and in any case. We promise that if the change occurs, it will be slight and will not affect our policy of providing the products at the best price for you.
Is the price displayed on products in local currency accurate?
When you enter our site, your country and local currency will be revealed to display the prices in it in order to facilitate the process of determining the cost in your currency, dear customer. Although these prices are very accurate, we would like to note that these prices are indicative only, as the official currency of the platform is the US dollar
If you wish to display the original price of the products in US dollars, you can do so by clicking "Change Currency" at the top of the site.
How can I purchase a product from Hossamco7Shop?
It is very easy, just add the products you like to the shopping cart, and follow the steps until you reach the payment screen, and after completing the purchase process, one of our employees will follow up the order and deliver it to you as soon as possible.
What payment methods are available to you?
We accept all types of credit cards and PayPal, in addition to OneCard and CashU.
I choose to pay by credit card or PayPal and I want to pay with Paypal and it doesn't show on the payment page?
To show the ability to pay with PayPal on the payment page, make sure that the selected currency is the US dollar by clicking on the "change currency" button on the right of the page, and a PayPal tab will appear for you to pay.
Is my credit card or Paypal account information secure?
You are 100% secure when you shop at hossamko7shop, regardless of our use of encrypted communication technologies between you and our SSL servers, we use secure payment gateways such as PayPal so that any party can access your credit card information - even if that party is Hossamko Kohshop - It does not exist at all.
Will the product I ordered be shipped to my address?
All products that we offer on hossamko7shop are digital products only and do not require charging, including games and software, as you will get the original game or program code that allows you to download the game or use the program.
I bought a digital product - such as a book or design - how do I download it
If it was what you bought?
It is a product mentioned on its page that is downloaded immediately after payment. You can download what you have purchased upon completion of the payment process as follows:
The first method: Log in to your account by clicking on the "My Account" button at the top of the site, and you will find a list of the files that you have purchased. Download the file you want.
Method 2: Wait a few moments after payment until you receive an email notification. Inside it, you will find a link to download the files you just purchased.
How long do you usually need to fulfill the order?
For each product featured on hossamko7shop, information on the minimum time required to get it is provided on the product page itself. Please note that this estimated information is for illustration only because some products may receive it within minutes, and others may take longer if you order a large quantity of the product, for example, after completing your purchase, one of our employees will review your order manually and specify the expected delivery date you will find in At the bottom of the View Order Details page. If you don't find the date available, your request will still be under manual review and you'll get the date in a few hours.
I have requested a service that takes several days / weeks to work on, how can I track my order?
Also, on the View Order Details page, a list of the most recent transactions performed on your request is clarified, and this list is only available for requests that take more than a week to process. Through the list of movements, you can follow the progress of work in a timely manner.
What is the account balance?
The account balance is used to pay for your purchases. If your balance covers the value of purchases, you can find out the available balance for use by going to your account area.
Do the games available to you support online play?
If the game you want to buy has this feature then you will definitely find it in the game, because you get the original game code from hossamko7shop is equivalent to buying the whole original game disc thus you will get all the full perks.
I submitted a new order and received a confirmation email, what should I do about it?
nothing! You can relax and wait for the delivery of your order while the team is in full swing to deliver your order to you as soon as possible
.
My order is behind the expected delivery date, what happens?
We are very sorry for this. In very few cases, there is a delay in delivery after the specified date, and this may be for several reasons, for example but not limited to changing the customer to some details of the order or the supplier is not ready for delivery after the product as required, and in this case we are working to amend the delivery date to clarify When is your application expected to be completed
I have ordered a product and after paying the order inform me that the product is not in stock, what is the solution?
We try our best to provide accurate and up-to-date information about the store that reflects the current situation of the products, however the possibility of this problem occurring and occurring with all international stores such as Amazon and others and solving it is an important complex matter, so if we are not able to provide the product you ordered, it will run out again within A few days, you are entitled to a refund or compensation in another way that suits you, and we apologize for this unintended defect.
Can a purchase be canceled and a refund required?
We are sorry that you came to this option. Certainly, our dear customer, you tried other alternatives, but they were not feasible, but we ask before reaching this option that you give the team enough opportunity to decide on your problem and solve it for you.
You are entitled to a refund without conditions or restrictions if the product has a defect that prevents it from performing its function in a significant way as stipulated in the product page, or if you did not receive your order due to out of stock.
In other than the above-mentioned cases, digital products cannot be refunded, unfortunately due to the nature of these products, which differ from other products that allow them to be exchanged or refunded.
I want to buy a product but when searching for it I did not find it in the store, can you provide it for me?
Gladly! Please contact us with the product name and we will try to make it available for you as soon as possible.
I sent you an email, when will I receive a reply?
Your message is important to us and we work hard to provide appropriate answers within 24 to 48 business hours. If you do not receive a response within this time period, please contact us by phone immediately.
My question is not answered here
Please send us your question
Via email and we will get back to you as soon as possible.
Answers for marketers
What are the requirements for registering in the affiliate program?
Nothing at all except the willingness to make extra profit by promoting the products offered on the site, the homepage of the site, or even the affiliate program itself to start making profits.
How do I withdraw my winnings?
Earnings are automatically sent to your PayPal account when they reach the minimum withdrawal threshold of $ 10 or more during the first seven days of each month.
Can I use my earnings to buy products from Hossamco7Shop?
Yeah. Contact us and you will get a balance in your account for the same amount as your earnings. You can buy whatever you want from hossamko7shop at any time.
Are there banners I can use to market Hossamco7Shop?
Yeah. Through your control panel, you will find a special section for promotional ads that contains a number of banners that you can use in marketing.
I am a seller on hossamko7shop, can I market my products to you using my link and earn commissions on their sales?
You certainly can, but we encourage sellers to do so to lower your selling commission cost and make more profit.
How many profits can I make with a program
hossamko7shop for Affiliate Marketing?
There are no limits to what you can achieve and this depends on your diligence, and do not forget that we help you in that by providing you with commissions up to 3 profit levels and not just one level
.
Are there conditions for calculating the sale commission for me?
The buyer must have visited the site through your link and purchased a product within 30 days or less of the time you clicked on your link, which is the lifetime of the cookie being planted.
During the 30 days, no other marketer can get a commission on any purchase made by this visitor other than you, but after this period the system will allow another marketer, including you, to get a commission for this visitor.
This means that I will receive a commission for any purchase that a visitor makes within 30 days?
It is true. Whether your visitor purchases one or more products, the system will charge you a commission for each transaction for a period of 30 days. If a visitor clicks on your link again after this period, that visitor will be alone for another 30 days and so on.
