How do we guarantee your rights

Although 97% or more of the requests are going smoothly and without any problems, a dispute between the seller and the buyer is possible, and therefore we in hossamko7shop play the role of mediator between the two parties until the right holder gets his full right, so when buying a product or service, it remains The amount is reserved in hossamko7shop for a certain period during which you, as a buyer, can file a complaint and request cancellation of the order if you do not receive what you ordered, and as a seller, we guarantee that your money reaches you after the order is executed. And how do you keep your right:

Buyer Tips:

Make sure you read the product title, description and details well before ordering, because only returning products to change opinion after purchase is not allowed due to the non-refundable nature of digital products. Pay close attention to evaluating the seller before purchasing from them. The rating is the opinions of other customers who have previously dealt with this seller, and it reflects the quality of the products and services it provides. Contact the seller you want to buy from, either before or after the purchase, to explain your exact request and what you want in detail. The responsibility to communicate to clarify the information is the responsibility of the customer (the buyer), not the seller. Make sure that you clearly explain your request to the seller and that the agreement between you is clear to avoid any future issues. In the event that problems arise between you and the seller later, hossamko7shop management reviews the agreements concluded between you, so do not lose your right because you did not clarify what you wanted in the first place. Any important information that is traded between you and the seller will be at your own risk, such as passwords, your location data, etc. Do not send your personal data to the seller under any circumstances, such as email and phone number. Regardless of that this is not permitted in hossamko7shop, we do not guarantee your right in the event of problems, the details of which have been agreed outside the site. Try to communicate with the seller and solve your problems with the seller amicably first as long as the status of the order is "in progress" which means that the seller has not received the money yet. Most problems can only be resolved through communication and understanding. If the seller delivers the order - that is, changes its status to "completed" - and the service is not fully received, contact us immediately. Being late to contacting hossamko7shop could result in the seller getting your money and losing your right, so quick action is needed here. In the event that the seller does not respond to you after the purchase or if communication with you becomes unsatisfactory after the order, press the button "cancel the order due to a problem" and send the management the details that contacted you to request the order to be canceled. This button is only available for 7 days from the date the order was created, enough for you to judge the progress of work. When hossamko7shop management decides in your favor to return your money to you, the amount you paid will be deposited into your account balance and you can use that balance immediately to purchase other products.

Seller Tips:

Be sure to present your products and services clearly and accurately in terms of title, description and pictures, and make sure that everything you write is available to the customer when purchasing your product. Select a convenient time for the delivery of your services if the delivery is not prompt so that the buyer is not late and forced to cancel the order. Never make the order status "complete" before the requirements are met and without communicating with the buyer and making sure he is satisfied with what you have provided and his permission to finish the order first because your failure to do so exposes you to an account for suspension. Make sure what is needed for implementation is clear to you before starting work. If you need more information, contact the buyer. Do not ask the buyer for information that you do not need, such as an email, phone number or data. Do not place or request a means of communication outside of hossamko7shop.

What happens when the Arab point is arbitrated between the two parties:

In the event that both parties fail to resolve the issue amicably, the customer raises the cancellation request to the administration and the request is temporarily suspended until the administration makes its decision. The seller during this period is unable to act on the order, get his profits, or ask for the withdrawal of profits. The customer must provide sufficient and complete information about why he wants to cancel the order. Failure to provide clear reasons and evidence will greatly benefit the seller in full. Hossamko7shop is calling